FAQ

To place an order of Happy Rice product, you can register an account with us or proceed as guest with providing the necessary details during the checkout process.

Kindly contact our customer support team via email at sales@lhssb.com or our Facebook messenger in 24 hours after ordering and we will attend to you soonest.

No amendments are allowed after payment has been processed, kindly check and ensure that your delivery details and ordered/purchased item(s) are correct before making the payment.

We accept online banking, credit and debit card and e-wallet payment.

You will receive an email notification from our payment gateway provider informing on the successful payment.

All the price stated are in Malaysian Ringgit (MYR).

You will receive an email notification indicating the confirmation of order to your email.

Please proceed to the cart page to remove the product.

A stand delivery lead time of 3 to 7 working days is applicable for East Malaysia, a lead time of 3-10 working days for Peninsular Malaysia,  however subject to the service of courier service provider.

You will receive an email on the shipping details together with a tracking number when your package is shipped.

Unfortunately, we do not deliver during weekends and public holidays. However, this will also subject to the courier service provider.

Delivery charges will be charged in addition where applicable, such additional charges are clearly displayed and included in ‘Total’.

Currently, the delivery to all locations in Sarawak is accepted, for Sabah and Peninsular Malaysia, only 1kg and 2kg items are able to be delivered.

Yes, you can cancel your order by email us at sales@lhssb.com with providing your reason, however, once the item is shipping out, we are unable to process your cancellation.

Our customer service support team will send you an official email indicating the cancellation status.

We do not charge any cancellation fee.

For the avoidance of doubt, we shall not be held responsible/ liable for any products ordered from other channels/ methods aside from this website.

All product purchased are non- returnable, except for product quality issue and product condition upon receiving the product. Upon receiving your item, please check the received product condition and product quality.

Should there be any mistake(s) in your Order(s) due to packing errors (i.e., missing product/ wrongly packed order/ damaged parcel), kindly proceed to inform our Customer Service Team (01x-xxxxxxx) or by email within 3 days from the date of receiving your parcel.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not by email. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

All refunds will be refunded to the payment method used in payment processing. For online banking and e-wallet, we will refund into your bank account or e-wallet account.(Please make sure that you are the account owner). For purchases made using a Credit Card, the amount will be refunded into your Credit Card.