Terms & Conditions:-


Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods or Services listed on www.happyrice.com.my  (“Website”). By visiting our Website, registering an account with us or by ordering any Goods or Services from this Website, with main purpose of Goods and Services delivery.


We reserve the right to modify or update our Terms and Conditions at any time without prior notice. It is your responsibility to check for any changes in our Terms and Conditions.


A breach or violation by you of any of our Terms and Conditions will result in the immediate termination of provision of services to you without further reference to you.


Thank you for using Happy Rice!

How to Place an Order

How can I order from Happy Rice Website?

To place an order of Happy Rice product, you can register an account with us or proceed as guest with providing the necessary details during the checkout process.

I accidentally ordered duplicate items, what should I do to cancel?

Kindly contact our customer support team via email at [email protected] or our Facebook messenger in 24 hours after ordering and we will attend to you soonest.

Can I Amend My Order After Payment Is Made?

No amendments are allowed after payment has been processed, kindly check and ensure that your delivery details and ordered/purchased item(s) are correct before making the payment.

Checkout Process, Payment Method & Status

What Payment Methods Are Allowed In Happy Rice Shop?

We accept online banking, credit and debit card and e-wallet payment.

How do I know if my payment is successful?

You will receive an email notification from our payment gateway provider informing on the successful payment.

Prices stated are in which currency?

All the price stated are in Malaysian Ringgit (MYR).

How do I know if my order has been confirmed?

You will receive an email notification indicating the confirmation of order to your email.

How do I remove an item from my ‘Cart’?

Please proceed to the cart page to remove the product.

Shipping and Delivery

How long it takes to delivery my order?

A stand delivery lead time of 3 to 7 working days is applicable for East Malaysia, a lead time of 3-10 working days for Peninsular Malaysia,  however subject to the service of courier service provider.

How can I track the items from my orders?

You will receive an email on the shipping details together with a tracking number when your package is shipped.

Do you deliver during weekends and holidays?

Unfortunately, we do not deliver during weekends and public holidays. However, this will also subject to the courier service provider.

Beside item price, are there any other charges that incur?

Delivery charges will be charged in addition where applicable, such additional charges are clearly displayed and included in ‘Total’.

How do I know if an item can be delivered to my area?

Currently, the delivery to all locations in Sarawak is accepted, for Sabah and Peninsular Malaysia, only 1kg and 2kg items are able to be delivered.

Cancellation, Return & Refund

Can I cancel my order?

Yes, you can cancel your order by email us at [email protected] with providing your reason, however, once the item is shipping out, we are unable to process your cancellation.

How do I know if my cancellation request was accepted?

Our customer service support team will send you an official email indicating the cancellation status.

Will I be charged any cancellation fee?

We do not charge any cancellation fee.

I made my purchase from other supermarkets; can i return the item to you due to pricing/ quality issues?

For the avoidance of doubt, we shall not be held responsible/ liable for any products ordered from other channels/ methods aside from this website.

Can I return the item(s) purchase through this online store after received?

All product purchased are non- returnable, except for product quality issue and product condition upon receiving the product. Upon receiving your item, please check the received product condition and product quality.

What should I Do If I received the wrong goods?

Should there be any mistake(s) in your Order(s) due to packing errors (i.e., missing product/ wrongly packed order/ damaged parcel), kindly proceed to inform our Customer Service Team (01x-xxxxxxx) or by email within 3 days from the date of receiving your parcel.

I returned my order purchased after contacting your Customer Service Team, when can I received my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not by email. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

How do I change my refund method?

All refunds will be refunded to the payment method used in payment processing. For online banking and e-wallet, we will refund into your bank account or e-wallet account.(Please make sure that you are the account owner). For purchases made using a Credit Card, the amount will be refunded into your Credit Card.